In a world where technology is at the forefront of communications through emails and instant messages, this guide to better conversations is refreshing-and important!

10 Rules to conversation How to Talk and How to Listen

1. Don’t multitask – be present in the moment.
2. Don’t pontificate – Set aside your personal opinion.  Enter every conversation assuming you have something to learn.
3. Use open ended questions – Give the other person an opportunity to describe their thoughts
4. Go with the flow – your own stories will pop into your head – let them go.
5. If you don’t know something, say you don’t know.
6. Don’t equate their situation with yours – every person’s experience is different.
7. Try not to repeat yourself.
8. Stay out of the weeds – people don’t care about the dates, the names and other minor details.
9. Listen -This is the most important skill.
10. Be brief

Laboratory5 Inc. is a small business based in Tempe, Arizona

Visit our website: Laboratory5       Follow us on Twitter: @lab5     Become a fan on Facebook: Laboratory5
Contact Us at anytime – we’d love to hear from you